Shipping policy

At Zayros BD, we are committed to providing you with a simple and hassle-free shopping experience. Please review our delivery and return guidelines below:

Delivery Policy

Delivery Timeline

Inside Dhaka: Standard delivery takes 1–3 business days.
Outside Dhaka: Delivery typically takes 3–5 business days.
Please note that delivery times may be slightly extended due to adverse weather, public holidays, or unforeseen circumstances.

Delivery Charges

Inside Dhaka: Delivery charges are determined based on your specific area.
Outside Dhaka: Additional charges apply depending on product weight and location.
All delivery charges will be clearly displayed during the checkout process.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS.
This will include tracking details, allowing you to monitor the progress of your delivery in real-time.

Failed Delivery

In the event of a failed delivery due to an incorrect address or the recipient's absence, we will contact you.
After two failed delivery attempts, the order will be canceled, and a restocking fee may apply.

Return and Refund Policy

We want you to be 100% satisfied with your purchase. If there is an issue with your order, we offer a straightforward return policy.

Eligibility for Returns

Returns must be initiated within 7 days of the delivery date.
The product must be unused, in its original condition, and include all original packaging.
A valid receipt or invoice must be provided for processing.

Non-Returnable Items

Perishable goods, such as food items.
Items marked as "Sale," "Clearance," or "Non-Returnable."

Return Process

To start a return, please contact our Customer Care team with the following details:

Your name and contact information.
Order number.
Reason for the return. Upon approval, we will provide further instructions. We may arrange for a pickup or request that you ship the item back to us.

Refund Process

After verifying the returned product, we will issue a refund to your original payment method.
The refund process may take 7–10 business days to complete.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order.

Return Shipping Costs

If the return is due to our error (e.g., wrong or damaged item), Zayros BD will cover the shipping costs.
In all other cases, return shipping costs are the responsibility of the customer.

For any questions or inquiries, please contact us at: